× NEXUSCAI
Ashley answers every call, day or night, and follows up with every customer, so the Tri-Cities team never misses a job.
Nights, weekends, or when the whole crew is out on a job, Ashley picks up on the first ring. She calms the caller, gets the details and gets the job to the right person.
A basement floods in Midland. The homeowner calls 911 Restoration.
Ashley answers. Phone, name, address, one question at a time.
She transfers the call live to the on-call team, and the 45-minute clock starts.
Ashley makes the calls the office never has time for. She keeps every inspection, job and insurance claim moving until the work is done.
"Hi Dave, it's Ashley with 911 Restoration. Following up on your free visual inspection."
"Just checking in on the drying. Are you all set for tomorrow's visit?"
"So glad we could give you a fresh start. Would you mind leaving us a quick review?"
Ashley lives on the website too. She handles emergencies there right away, and she calls back every form the moment it's sent.
A homeowner in Bay City fills out the form on 911restorationtricities.com.
Ashley calls them back while they're still standing in the basement.
Not booked yet? She follows up by call, text and email until they are.
Every emergency call is answered live, 24/7/365, including nights and holidays.
A fast response starts with a call that's answered on the first ring.
No night shift and no answering service. Jeff, Sally and the crew stay focused on the work.
Every inspection, claim and customer gets a follow-up.
Enter your own numbers. Every call Ashley answers is a job that doesn't go to a competitor.
Illustrative estimate based on the numbers above.